The Trust Factor: Creating Win/Win Relationships

Dramatically increase your effectiveness with others as you learn the principles and skills of trust and interpersonal dialogue.

"We can build our relationships on fear, obligation, or trust. However, only a foundation of trust results in the collaboration and goodwill necessary to achieve our peak performance."

Roger K. Allen, Ph.D.,
The Center for Organizational Design, Inc.

When trust is absent, relationships are characterized by an adversarial attitude: me vs. you; us vs. them. Rather than goodwill, there are deep and hidden animosities. Respect is lost and our performance is compromised as our energies go into manipulation and protection rather than working together towards a shared vision.

What You Will Gain:

In this program, you will learn how to interact with others in ways that build trust and win/win outcomes. Specifically, you will:

• Learn the core elements of trust.
• Identify how we engage in "collusive," weakening patterns of relating to others.
• Experience a "change of heart" and know how to break out of collusive patterns.
• Come to view others in a way that promotes unity, trust, and goodwill.
• Understand the three phases of interpersonal dialogue and practice the dialogue skills.
• Commit to interacting with others in strengthening rather than weakening ways.
• Develop the ability to confront poor performance and behavior problems.

Structure and Format:

The Trust Factor consists of eight modules (two to three hours each). The training comes alive as you participate in experiential exercises and role-playing that help you internalize the principles and skills that are taught and ensure that participants translate the principles into a personal plan of action.

This program can be taught to a large group or even a single leader with the trainer acting as a personal coach. The number of participants, structure and format can all be tailored to fit the needs of your organization.

Program Objectives

• Understand the core elements of trust and how to build trust by being trustworthy
• Identify your weakening, collusive patterns of relating to others
• View others in a way that promotes unity, trust, and goodwill
• Learn the four styles of communicating and influencing others
• Understand the three phases of interpersonal dialogue
• Practice the dialogue skills
• Develop the ability to confront poor performance and behavior problems
• Learn how to interact with others in ways that strengthen

Module 1: The Trust Imperative

• Appreciate the need for a collaboration in our interdependent society
• Learn the definition and key elements of trust
• Evaluate the consequences of high and low trust within an organization
• Understand the importance of being trustworthy in building trust and rate your trustworthiness
• Receive feedback from others about your personal trustworthiness

Module 2: Collusion

• Understand the dynamic of collusion
• Be able to identify and diagram collusive relationships
• Write a personal story of collusion
• Evaluate the consequences of collusion

Module 3: A Change Of Heart

• Learn the four reasons we engage in collusion
• Identify payoffs and prices from our collusions
• Understand the folly of trying to get others to change
• Learn the two ways of being in our relationships with others
• Experience a change of heart towards others
• Learn and practice the skill of creating safe and trusting conditions

Module 4: Face-to-Face Communication

• Explore the role of communication in interpersonal relationships
• Learn about alternative ways of communicating/ influencing others
• Identify your "native tongue" or preferred style of communicating
• Understand the consequences of an absence of dialogue

Module 5: Interpersonal Dialogue: Core Principles

• Understand the definition and meaning of interpersonal dialogue
• Learn a model and the core principles of dialogue
• Understand why mutuality is the "bedrock" of dialogue
• Learn how to create a pool of shared understanding
• Know how to solve problems in a win-win way
• Do a self-assessment of your skills in interpersonal dialogue
• Receive feedback from others regarding your dialogue skills

Module 6: Interpersonal Dialogue: The Steps

• Learn the steps of dialogue
• Practice the skills of mutuality
• Learn and practice various inquiry skills
• Understand the meaning and guidelines of advocacy
• Know how to identify and share your left-hand column
• Practice using the skills of dialogue
• Identify actions to improve your ability to engage in dialogue

Module 7: Harnessing Harmful Behavior

• Learn to confront behavior that fails to meet your expectations
• Understand the importance of discipline and conformity in building trust
• Develop a set of non-negotiables for those whom you lead
• Practice the skill of harnessing harmful behavior
• Apply the skill to back-home situations

Module 8: Strengthening Our Relationships

• Understand the characteristics and consequences of co-dependency
• Know the difference between responsibility for and responsibility to another
• Learn a credo for your relationships
• Understand what you do that weakens others when you intend to help
• Learn the valuing process as a skill to strengthen others
• Evaluate what you do to strengthen others in your relationships
• Understand how contracting can be used to strengthen yourself and others

Are you ready? Unfetter the potential
in your people, your business – and yourself.

Email info@unfetteredpotential.com

or call 913-851-2430